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	<title>Rocket Silence &#187; Random</title>
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		<title>Customer Service Success: Backcountry.com</title>
		<link>http://rocketsilence.com/db/2008/08/14/customer-service-backcountry/</link>
		<comments>http://rocketsilence.com/db/2008/08/14/customer-service-backcountry/#comments</comments>
		<pubDate>Thu, 14 Aug 2008 08:53:20 +0000</pubDate>
		<dc:creator>Carlos</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Random]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[backcountry]]></category>
		<category><![CDATA[bag]]></category>
		<category><![CDATA[carrying]]></category>
		<category><![CDATA[case]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[laptop]]></category>
		<category><![CDATA[messenger]]></category>
		<category><![CDATA[return]]></category>
		<category><![CDATA[surprised]]></category>
		<category><![CDATA[thinkpad]]></category>
		<category><![CDATA[timbuk2]]></category>
		<category><![CDATA[wow]]></category>

		<guid isPermaLink="false">http://rocketsilence.com/db/?p=49</guid>
		<description><![CDATA[It&#8217;s rare that I&#8217;m ever extraordinarily pleased with customer service, but this afternoon, I was. While there are a few online stores that I frequent and am quite satisfied with such as Amazon (Prime!), Newegg and Apple; very few actually surprise me like Backcountry.com did. As usual with almost everything I ever order, I missed&#8230;]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s rare that I&#8217;m ever extraordinarily pleased with customer service, but this afternoon, I was. While there are a few online stores that I frequent and am quite satisfied with such as Amazon (Prime!), Newegg and Apple; very few actually surprise me like Backcountry.com did. As usual with almost everything I ever order, I missed the UPS delivery attempt &#8211; but before I got home to see the dreaded yellow sticky, I received this email about the order&#8230;</p>
<blockquote><p>Hi Carlos,</p>
<p>Thought you’d want to know – we just got word of a slight delay with your shipment. We hate waiting for new gear too, but it’s always better to know what’s up than be in the dark.</p>
<p>So here’s the deal: your package is on its way with a modified delivery date. The report from UPS says that since you were not available for delivery, UPS will make a 2nd attempt very soon.. To get the full details on your shipment’s progress, call UPS at 800-742-5877. We appreciate your patience, and can’t wait to get that brown box full of gear into your hands.</p>
<p>When you touch base with UPS, have your tracking number and order number handy to make your call quick and effective. We already did the legwork – check it out:</p>
<p>UPS Tracking Number: 1ZR7V93XXXX655XXXX<br />
Backcountry.com Order Number: 44XXX62</p></blockquote>
<p>I&#8217;ve never received a notice from a retailer after the order has shipped before. They went one extra step to make sure that the customer is aware of the status of their package rather than leaving it to them to dig up the tracking number had UPS not left a note. Good on Backcountry, and I anxiously await my new laptop messenger bag.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Apple iPhone &#8211; Cancel or allow?</title>
		<link>http://rocketsilence.com/db/2008/07/22/apple-iphone-cancel-or-allow/</link>
		<comments>http://rocketsilence.com/db/2008/07/22/apple-iphone-cancel-or-allow/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 06:28:39 +0000</pubDate>
		<dc:creator>Carlos</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Random]]></category>
		<category><![CDATA[2.0]]></category>
		<category><![CDATA[allow]]></category>
		<category><![CDATA[cancel]]></category>
		<category><![CDATA[current]]></category>
		<category><![CDATA[firmware]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[location]]></category>
		<category><![CDATA[maps]]></category>

		<guid isPermaLink="false">http://rocketsilence.com/db/2008/07/22/apple-iphone-cancel-or-allow/</guid>
		<description><![CDATA[Oh, on second thought, don&#8217;t allow. I opened the mapping application and clicked the locate button because I actually wanted to be asked if I want to allow this application to know where I am. Yes, thanks. Apple recently mocked Windows Vista&#8217;s UAC security implementation, but the quirks of the new location-based are adding a&#8230;]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/inknoise/2695247558/" title="Allow, obviously. by carlosgomez, on Flickr"><img src="http://farm4.static.flickr.com/3079/2695247558_9ca755ed33.jpg" alt="Allow, obviously." align="right" border="0" height="320" hspace="4" width="213" /></a>Oh, on second thought, don&#8217;t allow. I opened the mapping application and clicked the locate button because I actually wanted to be asked if I want to allow this application to know where I am. Yes, thanks. <a href="http://movies.apple.com/movies/us/apple/getamac/apple-getamac-security_480x376.mov">Apple recently mocked</a> Windows Vista&#8217;s UAC security implementation, but the quirks of the new location-based are adding a pseudo-UAC experience on the iPhone.</p>
<p>Fix it, Apple.</p>
<p>On the other hand, I&#8217;m not having nearly as bad a time as most others are reporting with the new software and third-party applications. I&#8217;ve only had one random crash which happened with the <a href="http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=281790044&amp;mt=8">WHERE</a> application, but otherwise it&#8217;s been smooth sailing. The <a href="http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=281941097&amp;mt=8">finance application from Bloomberg</a> is fantastic &#8211; it gives charts and stock quotes alongside their news headlines in a simple and speedy interface. It&#8217;s one of the few that doesn&#8217;t seem to be simply a mobile-optimized website as its own application (I&#8217;m looking at you &#8211; <a href="http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=284847138&amp;mt=8">BofA Mobile Banking</a>). Here&#8217;s hoping that iPhone 2.1 software is released with a slew of bug fixes before I buy my <a href="http://store.apple.com/us/browse/home/shop_iphone/family/iphone">iPhone 3G</a>.</p>
]]></content:encoded>
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		<title>New Reddit killed my dog and slashed my tires&#8230;</title>
		<link>http://rocketsilence.com/db/2008/05/26/new-reddit-killed-my-dog-and-slashed-my-tires/</link>
		<comments>http://rocketsilence.com/db/2008/05/26/new-reddit-killed-my-dog-and-slashed-my-tires/#comments</comments>
		<pubDate>Tue, 27 May 2008 01:17:04 +0000</pubDate>
		<dc:creator>Carlos</dc:creator>
				<category><![CDATA[Random]]></category>
		<category><![CDATA[beta]]></category>
		<category><![CDATA[evil ajax]]></category>
		<category><![CDATA[fear change]]></category>
		<category><![CDATA[new]]></category>
		<category><![CDATA[reddit]]></category>
		<category><![CDATA[whiny]]></category>

		<guid isPermaLink="false">http://rocketsilence.com/db/2008/05/26/new-reddit-killed-my-dog-and-slashed-my-tires/</guid>
		<description><![CDATA[Reddit users are in a tizzy because of a redesign is, arguably, not as streamlined as before. Also, it seems to fail miserably in Internet Explorer 6 on Windows. The first argument can be remedied by going to Preferences, then checking the &#8220;compress link display&#8221; option. The second, well &#8211; you probably shouldn&#8217;t still be&#8230;]]></description>
			<content:encoded><![CDATA[<p>Reddit users are in a tizzy because of a redesign is, arguably, not as streamlined as before. Also, it seems to fail miserably in Internet Explorer 6 on Windows. The first argument can be remedied by going to Preferences, then checking the &#8220;compress link display&#8221; option. The second, well &#8211; you probably shouldn&#8217;t still be using IE6, but some don&#8217;t have a choice, which makes it a pertinent point of contention.</p>
<p>The question being overlooked is &#8211; won&#8217;t somebody think of the children? Oh, it doesn&#8217;t render well in Internet Explorer 5 for Mac.</p>
<p><a href="http://rocketsilence.com/fuse/reddit_ie5mac.png" title="enlarge"><img src="http://rocketsilence.com/fuse/reddit_ie5mac_small.png" border="0" height="344" width="500" /></a></p>
<p>Stop whining and update your browser.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Rick Astley Never Returns My Calls&#8230;</title>
		<link>http://rocketsilence.com/db/2008/03/25/rick-astley-never-returns-my-calls/</link>
		<comments>http://rocketsilence.com/db/2008/03/25/rick-astley-never-returns-my-calls/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 06:37:04 +0000</pubDate>
		<dc:creator>Carlos</dc:creator>
				<category><![CDATA[College]]></category>
		<category><![CDATA[Random]]></category>

		<guid isPermaLink="false">http://rocketsilence.com/db/2008/03/25/rick-astley-never-returns-my-calls/</guid>
		<description><![CDATA[Seems like a better time than any to update on what is new. Final have come and gone, grade posting had finished (with mixed results, but that&#8217;s another story) and the new quarter at the university begins in six short days. .. Returned home for Spring Break, have been engaging in a whole lot of&#8230;]]></description>
			<content:encoded><![CDATA[<p>Seems like a better time than any to update on what is new. Final have come and gone, grade posting had finished (with mixed results, but that&#8217;s another story) and the new quarter at the university begins in six short days.</p>
<p>.. Returned home for Spring Break, have been engaging in a whole lot of nothing. I can be happy about the fact that there is a 15Mb/s connection here as compared to <a href="http://rocketsilence.com/db/2008/03/09/theyre-doing-it-backwards/">some places</a>.</p>
<p>.. Successfully sold the 17&#8243; MacBook Pro and settled on the newer 15&#8243;. Craigslist works surprisingly well in the Santa Barbara area; although I did have a run-in with a Mitt Romney supporter. Long story.</p>
<p>.. In the rush to purchase books for the new quarter, a single textbook for an intermediate accounting course costs $186.00. One hundred and eighty-six dollars. I&#8217;ll mull over the new quarter a bit later here, but, just, wow.</p>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Are you positive?</title>
		<link>http://rocketsilence.com/db/2008/03/12/are-you-positive/</link>
		<comments>http://rocketsilence.com/db/2008/03/12/are-you-positive/#comments</comments>
		<pubDate>Thu, 13 Mar 2008 06:35:00 +0000</pubDate>
		<dc:creator>Carlos</dc:creator>
				<category><![CDATA[Pop Culture]]></category>
		<category><![CDATA[Random]]></category>

		<guid isPermaLink="false">http://rocketsilence.com/db/2008/03/12/are-you-positive/</guid>
		<description><![CDATA[From South Park &#8212; S12E01 &#8220;Tonsil Trouble&#8221;&#8230; Kyle: &#8220;What part of being infected with a deadly disease do you find funny?&#8221; Cartman: &#8220;I don&#8217;t think it&#8217;s funny.&#8221; Kyle: &#8220;Then stop saying you&#8217;re not just sure, you&#8217;re HIV-positive.This isn&#8217;t funny, AIDS isn&#8217;t funny, dying isn&#8217;t funny, so shut the **** up.&#8221; Cartman: &#8220;Well, excuse me Kyle&#8230;]]></description>
			<content:encoded><![CDATA[<p>From South Park &#8212; S12E01 &#8220;Tonsil Trouble&#8221;&#8230;</p>
<blockquote><p>Kyle: &#8220;What part of being infected with a deadly disease do you find funny?&#8221;<br />
Cartman: &#8220;I don&#8217;t think it&#8217;s funny.&#8221;<br />
Kyle: &#8220;Then stop saying you&#8217;re not just sure, you&#8217;re HIV-positive.<br />This isn&#8217;t funny, AIDS isn&#8217;t funny, dying isn&#8217;t funny, so shut the **** up.&#8221;<br />
Cartman: &#8220;Well, excuse me Kyle for trying to keep some optimism. Sometimes when things seem their darkest you need to try and stay HIV-positive. But if you want to be so HIV-negative all the time.&#8221;<br />
Kyle: &#8220;Knock it off, right now! This isn&#8217;t funny! At all&#8221;<br />
Cartman: &#8220;Are you sure?&#8221;<br />
Kyle: &#8220;Yes!&#8221;<br />
Cartman: &#8220;Are you HIV-positive?&#8221;</p>
<p>*punches Cartman in the face*</p></blockquote>
<p>&#8230;and yes I do hate myself for finding this funny.</p>
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