It’s rare that I’m ever extraordinarily pleased with customer service, but this afternoon, I was. While there are a few online stores that I frequent and am quite satisfied with such as Amazon (Prime!), Newegg and Apple; very few actually surprise me like Backcountry.com did. As usual with almost everything I ever order, I missed the UPS delivery attempt - but before I got home to see the dreaded yellow sticky, I received this email about the order…

Hi Carlos,

Thought you’d want to know – we just got word of a slight delay with your shipment. We hate waiting for new gear too, but it’s always better to know what’s up than be in the dark.

So here’s the deal: your package is on its way with a modified delivery date. The report from UPS says that since you were not available for delivery, UPS will make a 2nd attempt very soon.. To get the full details on your shipment’s progress, call UPS at 800-742-5877. We appreciate your patience, and can’t wait to get that brown box full of gear into your hands.

When you touch base with UPS, have your tracking number and order number handy to make your call quick and effective. We already did the legwork – check it out:

UPS Tracking Number: 1ZR7V93XXXX655XXXX
Backcountry.com Order Number: 44XXX62

I’ve never received a notice from a retailer after the order has shipped before. They went one extra step to make sure that the customer is aware of the status of their package rather than leaving it to them to dig up the tracking number had UPS not left a note. Good on Backcountry, and I anxiously await my new laptop messenger bag.